Managed IT. Compliance. Cyber insurance.
inSUPPORT manages your IT, keeps your environment aligned to the controls insurers expect, and coordinates cyber insurance in one operating model.
IT Support that's
insured
Enhance your business with inSUPPORT's comprehensive IT Support and enterprise-grade security protection.
Our managed services include everything you need in your monthly commitment:
-Security Audit and Gap Analysis
-Remediation to align with compliance
-Network Security
-Cloud Management
-Backups
-User Support (windows and apple)
-vCIO services and consultancy
-Vendor Management
We provide seamless protection and support for all your sites and users, no matter where they are in the world.
We do things differently
Audits & Remediations
INCLUDED
Why waste time and money on completing security audits and gap analysis reporting, and then trying to fix it, or have someone charge to fix it?
We include these fundamental services in our monthly fees, we just ask you for your commitment
Compliance Frameworks
Everything we do will always align to standards, putting you in the best position possible if you ever wish to pursue these accreditations:
- ISO27001
- SOC2
- NIST
- Essential 8
- SMB 1001
More protection, less risk
After remediation is complete, we document your compliance position and coordinate your cyber insurance through our licensed insurance partners. Cover is subject to the insurer's assessment.
Education is in our core
Educating the end user is the best defence around preventing cyber attacks from occurring, arming them at frontline ready to spot the potential breaches before they get in.
Who we work with
You have been sold IT in pieces
The audit is one bill. The remediation is another, usually triple the first. The support is a third. And cyber insurance is left to a broker.
You end up with a folder full of compliance paperwork and no real idea whether you are actually covered. When a small business gets breached, that gap is where it hurts.
We do it the other way
inSUPPORT runs it as one model. The remediation your audit finds is included in your support fee, not billed back as a surprise project. The helpdesk is there. And your cyber insurance pathway is arranged and coordinated by the same team, with insurance, backup and security-awareness as clearly-quoted add-ons.
You get an environment that is aligned and covered in 30 to 90 days, and we keep it that way. It all runs on our 6 Step Cyber Strength System.
By the numbers
What we do
Managed IT & Cyber Support
The full stack on a flat monthly support fee, remediation included.
Cyber Strength Audit
See exactly where you stand and what it takes to close the gaps.
Compliance-Framework Remediation
Every gap fixed, included in your support fee.
Cyber Insurance Pathway
Arranged through our licensed insurance partners and underwritten by some of the world's most reputable insurers. Cover is subject to the insurer's assessment.
Virtual CIO & 24/7 Helpdesk
Strategy in the boardroom, support that does not clock off.
Run by Kane Nawrocki
More than 25 years in IT, working across the major Microsoft and security platforms. He still takes the first conversation himself.
A Cyber Strength Audit tells you what that state is, while you still have time to change it.
What this actually costs
None of these are predictions. They are last year's figures.
Not whether you are insured. Whether your claim will respond.
When something goes wrong, an insurer does not ask whether you bought a policy. They ask what controls were actually in place, whether they were maintained, and when you knew. Those are questions about your environment, not your paperwork.
An Australian breach found and contained in under 200 days costs an average of $3.26 million. The same breach found slowly costs $5.17 million. Nearly two million dollars, decided by nothing except how fast you knew.
Cover is always subject to the insurer's assessment, and no provider can promise an outcome. What we can do is make sure that when the question is asked, you have the answer.
Common questions
What size business do you work with?
Australian businesses, typically from around 30 up to 300 users.
What does the monthly support fee cover?
Managed IT, the security work and compliance-framework-aligned remediation from your audit, ongoing maintenance, and helpdesk. Cyber insurance, backup and security-awareness training are separate, clearly-quoted line items on your quote.
How is inSUPPORT different from a traditional IT provider?
A traditional provider typically bills the audit, the remediation and the monthly support separately, and treats cyber insurance as someone else's problem. inSUPPORT includes the remediation in your support fee and coordinates your IT, compliance and insurance pathway as one model.
“Secure, Up-to-date & Compliant"
In a recent ISO27001 and Cyber Security Audit, working with Matt and the inSUPPORT team, I can say that that “CLIENT” who was being audited has one of the best IT teams in their corner, secure, up to date and compliant in every aspect
“Onboarding was seamless”
After my business tripled overnight due to a competitor collapse acquisition, Kane and his team were on the phone that crazy weekend getting me laptops and user accounts organised. The onboarding process was seamless. I can sleep easier at night knowing I have them protecting me and insuring me against the criminals out there causing havoc in the world.
“Virtual CIO services is a huge advantage.”
As the CFO with IT falling under my remit, having Kane in our board meetings to represent our technology requirements and future direction as the Virtual CIO has been a huge advantage in giving me back the hours I need to concentrate on my CFO duties
“Above and beyond.”
Kane & his team went above and beyond to assist with fast delivery of devices when we needed them the most. They are attentive to what you need, friendly and all in all great to deal with. Highly recommend
“Makes our lives easy.”
Working with the inSUPPORT team makes our lives easy. The support is key for us, their support has always been perfect. They're responsive, they get back to you quickly. The solution is well priced, and it does what it says on the box
“Responsive, polite and professional.”
We have been using inSUPPORT as our IT support team for many years. They have always been responsive, polite, thorough and professional. Their techs are all personable and speak to us in language we can understand. I recommend them to any business owner that wants to spend time on his business and leave the IT to the pro's.
Find out whether you are actually covered
Most businesses do not know until something goes wrong. A Cyber Strength Audit tells you before that happens, where the gaps are and exactly what it takes to close them.
Book your Cyber Strength AuditOnboarding Process
Easy as 1 , 2 , 3
inSUPPORT have been pioneering our rapid onboarding process, with you and your users in mind!
We aim for minimal disruption to the workforce and have no requirements from your previous provider.
Rapid Onboard
Take control of your Microsoft
Environment and registration details.
Complete Audit
Understand the gaps you currently have in compliance and discuss the negotiables with you.
Remediation
Start the agreed remediation process and be compliant in 60-90 days depending on your environment.
We created inSUPPORT to take on the IT cowboys that are ruining our industry causing distrust.
One of the main reasons is to bring enterprise class security and helpdesk services to SMEs that can't afford it.
