Don’t be in the 80% of SME business that fall into these statics because they don’t have standalone Cyber Protection Insurance.
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Estimated yearly cost of cybercrimes to Australian business.
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Get in Touch
Our founding story
inSUPPORT was created just before COVID by the parent company Retail Innovation Group Australasia (RIGA), which has always been a trusted partner in IT, Tech, and Telco, predominantly in the retail space, as the company name suggests.
Around 2020, RIGA became known as Real Innovation Group, branching out into other industry verticals such as construction, automotive, professional services (legal, medical, and financial services), agriculture, manufacturing, and real estate.
With the rise in security breaches and cyberattacks on big brands like Optus, Medibank, and Deloitte, it became evident that the SME market needed protection. As a result, inSUPPORT was born, focusing on enhancing our core proactive managed services and helpdesk offering to align with the government’s Essential 8 framework, and more importantly, the insurance policy wording that many SMB/SME organisations currently lack.
Helping businesses for over 13 years
Frequently Asked
Questions
YES - we can complete one-off audits to give you a second opinion on your environment. However, this is what we refer to as IT Cowboys, and we would prefer to build an ongoing relationship with you. That’s why, when you commit to one of our packages, we complete an onboarding audit, which includes a security audit, a gap analysis against our Tactical 12 fortress, along with internal and external penetration tests. We then put together a plan for remediation as quickly as possible to ensure your compliance and get your insurance sorted ASAP so you’re covered.
In the initial onboarding process, we attend your site to document and understand how you operate, completing a checklist, inspecting infrastructure suitability, meeting key stakeholders, and performing general IT housekeeping. Once the onboarding process is complete, your environment should be rock solid, and the need to attend the site moving forward should be very minimal, if at all.
YES - Providing they are a currently supported operating system by the vendor and under warranty by the manufacturer.
YES - we worked hard to ensure that Apple products can be supported and secured under all our product offerings.
inSUPPORT Helpdesk operates a 24/7 'follow-the-sun' support desk, serviced by a team of global geeks. You might get a Kiwi from New Zealand on one call, and a Pinoy/Pinay from the Philippines on the next.
