Whether you use Microsoft Windows or Apple Macs, we provide follow-the-sun support—even when you're travelling. Whether you're in Australia or holidaying in Fiji, we understand your business doesn't stop. Call us during your selected support hours with no penalties.
With the increasing number of breaches occurring worldwide, obtaining cyber insurance is becoming more challenging. We ensure full compliance with our insurance policy, giving you peace of mind that you'll be covered when it matters most.
Our best defence in protecting ourselves and our environments from being attacked, this is a must have in our offering.
Backups that are tested and confirmed free from at rest breaches to ensure you are online as quick as possible
The inSUPPORT team is always on, ensuring alerts, critical patches, security advisories, insurance policy wording updates, and compliance are deployed to you in a timely fashion.
inSUPPORT believes it has found the perfect balance between security and productivity. We implement our own Tactical 12, enhancing the Essential 8 framework without going overboard, ensuring technology serves as an enabler rather than an inhibitor for users.
Comprehensive Cyber Security Gap Analysis against our Tactical 12, reported back for open discussion.
Internal and external tests to see where your vulnerabilities are.
Remediation of all security compliance controls discovered.
When compliant, your insurance for cyber protection starts.
Dependent on your package, 24/7 access to our geeks worldwide.
inSUPPORT have developed a rapid onboarding process, with you and your users in mind!
We aim for minimal disruption to the workforce and have no requirements from your previous provider.
Take control of your Microsoft
Environment and registration details.
Understand the gaps you currently have in compliance and discuss the negotiables with you.
Start the agreed remediation process and be compliant in 60-90 days depending on your environment.
YES - we can complete one-off audits to give you a second opinion on your environment. However, this is what we refer to as IT Cowboys, and we would prefer to build an ongoing relationship with you. That’s why, when you commit to one of our packages, we complete an onboarding audit, which includes a security audit, a gap analysis against our Tactical 12 fortress, along with internal and external penetration tests. We then put together a plan for remediation as quickly as possible to ensure your compliance and get your insurance sorted ASAP so you’re covered.
In the initial onboarding process, we attend your site to document and understand how you operate, completing a checklist, inspecting infrastructure suitability, meeting key stakeholders, and performing general IT housekeeping. Once the onboarding process is complete, your environment should be rock solid, and the need to attend the site moving forward should be very minimal, if at all.
YES - Providing they are a currently supported operating system by the vendor and under warranty by the manufacturer.
YES - we worked hard to ensure that Apple products can be supported and secured under all our product offerings.
inSUPPORT Helpdesk operates a 24/7 'follow-the-sun' support desk, serviced by a team of global geeks. You might get a Kiwi from New Zealand on one call, and a Pinoy/Pinay from the Philippines on the next.