Data Breach Incident Response: A Comprehensive Guide to Minimise Impact

   

No business owner ever wants to be informed that they’ve had a data breach. But sadly, it does happen – and we need to be well-prepared in the event of a data breach so we can minimise the impact and manage losses.

   

So, what do we do when we experience a data breach? How do we respond to events like these and minimise the impact?

   

Here, your specialists at Real Innovation Group outline a comprehensive guide on mitigating damage after a data breach, and we also explain the key ingredient to total risk minimisation: ICT support that’s insured.

   

Stay calm

   

Like after every type of crisis, it’s important that we stay calm during a data breach. Thinking logically and cool-headedly after a data breach will ensure that decisions are being made rationally, not emotionally. Our team of cybersecurity experts are trained to deal with the aftermath of a data breach and carry out the operation methodically and logically.

   

Stop additional data loss

   

The very first aim when a data breach has been discovered is to prevent it from getting worse. Stopping additional data loss is therefore what we want to accomplish. We isolate the affected systems, disconnecting them from your network and shutting them down if necessary in order to contain the breach and prevent further data loss. We then identify the source of the breach and patch any vulnerabilities which may have been exploited by the cybercriminals. Changing passwords and credentials are also basic procedures after experiencing a data breach.

   

Damage assessment

   

Then, we take part in damage assessment: figuring out how much data was lost and the extent of the resources needed to recover it. When trying to minimise impact caused by a data breach, it’s imperative to assess whether any sensitive or confidential information was accessed. Addressing this damage happens after we gain a comprehensive view of the breach. This involves repairing or replacing hardware and software and restoring data from backups.

   

Consult insurance

   

As a business, it’s imperative to have ICT support that’s insured. The great thing about Real Innovation Group is that, after a cyberattack occurs, you can be fully insured through us. Not only does it mean that you can sleep easy at night knowing you’re covered, but it also means that we tackle everything for you – making your life way easier!

   

The team at Real Innovation Group are trained to deal with data breaches and are with you every step of the way. At Real Innovation Group, we offer tailored, scalable cybersecurity solutions to businesses across Australia. Our insured, managed cyber security services ensure your business is completely cyber secure, while reducing wasted time and money on training and staff upkeep. Prevent problems, get innovative solutions and save money all at the same time when you talk to the team at Real Innovation Group and inquire about our top quality cybersecurity services.

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Frequently Asked
Questions

Do you complete Security Audits?

YES - we can complete one-off audits to give you a second opinion on your environment. However, this is what we refer to as IT Cowboys, and we would prefer to build an ongoing relationship with you. That’s why, when you commit to one of our packages, we complete an onboarding audit, which includes a security audit, a gap analysis against our Tactical 12 fortress, along with internal and external penetration tests. We then put together a plan for remediation as quickly as possible to ensure your compliance and get your insurance sorted ASAP so you’re covered.

Do you come to site?

In the initial onboarding process, we attend your site to document and understand how you operate, completing a checklist, inspecting infrastructure suitability, meeting key stakeholders, and performing general IT housekeeping. Once the onboarding process is complete, your environment should be rock solid, and the need to attend the site moving forward should be very minimal, if at all.

Will my existing computers be supported?

YES - Providing they are a currently supported operating system by the vendor and under warranty by the manufacturer.

Do you support Apple Mac and can they be compliant?

YES - we worked hard to ensure that Apple products can be supported and secured under all our product offerings.

What happens if an issue arises outside my support contract?

inSUPPORT Helpdesk operates a 24/7 'follow-the-sun' support desk, serviced by a team of global geeks. You might get a Kiwi from New Zealand on one call, and a Pinoy/Pinay from the Philippines on the next.