Meet the RIGA Team: Introducing Nina- the Friendly Face Behind Our Help Desk!

March 14, 2025
Development

<img decoding="async" class="aligncenter wp-image-1740 " src="https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/005-766x1024-2.jpg" alt="" width="241" height="322" srcset="https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/005-766x1024-2.jpg 766w, https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/005-224x300-2.jpg 224w, https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/005-768x1026-2.jpg 768w, https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/005-2.jpg 1079w" sizes="(max-width: 241px) 100vw, 241px">

This month, for our “Meet the RIGA”, we are introducing the wonderful Nina Kostadinova or Nins as we know her, the friendly face behind our help desk! 

She is the puzzle solver who turns intricate challenges into seamless solutions for our clients! 

Before working at Real Innovation Group, Nina has had some exciting jobs such as modelling, makeup, special effects and working at the Oscars. One of the most recent interesting jobs was for a bungee jumping company, despite being scared of heights. 

Nina has been working at RIGA for a year and a half, helping in our customer support/ helpdesk team. Nina loves the challenge of working in customer service and likes that every day is different. You never know what will happen- sometimes she helps with quick-fix issues, but sometimes she encounters challenging situations. She loves that she can learn something every day.  

Her hobbies include biking, going on walking trails and reading. She has been especially enjoying doing the walking trails recently, as she can take her two-year-old with her in the buggy. Her perfect day would be reading a good book outside in peace. 

As someone who loves learning, she has learnt a lot over the past month, but one thing that has stuck out to her is that every challenge we are going through is happening, so it can teach us something. And one of her favourite quotes is from Einstein, “Not everything that counts can be counted and not everything that can be counted counts.”

Nina travels a lot, but her dream destinations are Fiji, Melbourne or to travel and visit her coworkers in Malaysia and the Philippines.

# Contact US

Want to know how Instant Windscreens and Tinting saved 2,000 hours per month?

JourneyPRO Instant Windscreens Case Study

<img decoding="async" class="alignnone size-full wp-image-1437" src="https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/RIGA-InstantWindscreens-CaseStudy-Graphic3-Mar-13-2025-05-58-07-8249-AM.png" alt="JourneyPRO Instant Windscreens Case Study" width="714" height="289" srcset="https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/RIGA-InstantWindscreens-CaseStudy-Graphic3-Mar-13-2025-05-58-07-8249-AM.png 714w, https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/RIGA-InstantWindscreens-CaseStudy-Graphic3-300x121-Mar-13-2025-05-58-26-4090-AM.png 300w" sizes="(max-width: 714px) 100vw, 714px">

Instant Windscreens and Tinting use JourneyPRO in their business today.

“JOURNEY is a ‘first-in-our-industry’ technology that improves our customer service offering, and claims back approximately 2,000 hours monthly in route scheduling for our branch management teams.”

Read more about how JourneyPRO has transformed Instant Windscreens’ business by downloading the case study here.

Simply tell us about yourself to download a copy of the Instant Windscreens and Tinting case study.

Full Name

Company Name*

Phone*

Email*

Download Case Study

Marketing by ActiveCampaign

Related Posts:

unnamed
<img width="225" height="300" src="https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/unnamed-225x300-1.png" class="crp_thumb crp_featured" alt="unnamed" title="Meet the RIGA Team: Introducing Our Technical Superstar" srcset="https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/unnamed-225x300-1.png 225w, https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/unnamed-768x1024-1.png 768w, https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/unnamed-1.png 965w" sizes="(max-width: 225px) 100vw, 225px">
2 (5) (1)
<img width="300" height="200" src="https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/2-5-1-300x200-2.jpg" class="crp_thumb crp_featured" alt="2 (5) (1)" title="Meet the RIGA Team: Introducing Our Incredible National Business Development Manager" srcset="https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/2-5-1-300x200-2.jpg 300w, https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/2-5-1-1024x683-2.jpg 1024w, https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/2-5-1-768x512-2.jpg 768w, https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/2-5-1-1536x1024-2.jpg 1536w, https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/2-5-1-2048x1365-2.jpg 2048w" sizes="(max-width: 300px) 100vw, 300px">
justinphoto
<img width="225" height="300" src="https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/justinphoto-225x300-1.jpg" class="crp_thumb crp_featured" alt="justinphoto" title="Meet the RIGA Team: Introducing Our Exceptional General Manager" srcset="https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/justinphoto-225x300-1.jpg 225w, https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/justinphoto-768x1024-1.jpg 768w, https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/justinphoto-1152x1536-1.jpg 1152w, https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/justinphoto-1536x2048-1.jpg 1536w, https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/justinphoto-scaled-1.jpg 1920w" sizes="(max-width: 225px) 100vw, 225px">

Frequently Asked
Questions

Do you complete Security Audits?

YES - we can complete one-off audits to give you a second opinion on your environment. However, this is what we refer to as IT Cowboys, and we would prefer to build an ongoing relationship with you. That’s why, when you commit to one of our packages, we complete an onboarding audit, which includes a security audit, a gap analysis against our Tactical 12 fortress, along with internal and external penetration tests. We then put together a plan for remediation as quickly as possible to ensure your compliance and get your insurance sorted ASAP so you’re covered.

Do you come to site?

In the initial onboarding process, we attend your site to document and understand how you operate, completing a checklist, inspecting infrastructure suitability, meeting key stakeholders, and performing general IT housekeeping. Once the onboarding process is complete, your environment should be rock solid, and the need to attend the site moving forward should be very minimal, if at all.

Will my existing computers be supported?

YES - Providing they are a currently supported operating system by the vendor and under warranty by the manufacturer.

Do you support Apple Mac and can they be compliant?

YES - we worked hard to ensure that Apple products can be supported and secured under all our product offerings.

What happens if an issue arises outside my support contract?

inSUPPORT Helpdesk operates a 24/7 'follow-the-sun' support desk, serviced by a team of global geeks. You might get a Kiwi from New Zealand on one call, and a Pinoy/Pinay from the Philippines on the next.