Meet the RIGA Team: Introducing Our Technical Superstar

March 14, 2025
Development

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Get ready to meet the incredible members of our team. Each month, we’ll introduce you to someone who makes our organisation shine.

This month we are getting up close and personal with our technical superstar, Matthew Condy!

Matt has been with Real Innovation Group for over two years as one of our IT experts. But his job isn’t just limited to helping with our client’s technical issues; Matt also helps with HR, client communications and new business.

His tagline around the office is I FIX because of his outstanding technical ability and passion for helping people and making positive changes through RIGA for our clients. 

<img decoding="async" class=" wp-image-1711 alignleft" src="https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/unnamed-300x169.jpg" alt="" width="348" height="196" srcset="https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/unnamed-300x169.jpg 300w, https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/unnamed-1024x576.jpg 1024w, https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/unnamed-768x432.jpg 768w, https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/unnamed-1536x864.jpg 1536w, https://21452509.fs1.hubspotusercontent-na1.net/hubfs/21452509/Imported_Blog_Media/unnamed.jpg 2048w" sizes="(max-width: 348px) 100vw, 348px">

Throughout his university degree, Matt built race simulators for the likes of Scott McLaughlin, Ferrari, and Pirelli before beginning his career in IT. He also has a certification in rockets, which essentially makes him a rocket scientist.

Matt is extremely passionate about helping people and making a difference in his community. We recently wrote about Matt’s fantastic volunteer efforts (read here), highlighting a few of his most recent volunteer efforts. Currently, Matt is undergoing training to volunteer with Shepperton Search and Rescue, which provides SES services. 

Apart from volunteering, Matt spends his free time playing field hockey and racing slot cars. He is also a big Greater Western Sydney Giants fan.

After coming back from the RIGA retreat in Thailand, Matt’s next ideal travel destination is Korea to have authentic Korean BBQ.

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Frequently Asked
Questions

Do you complete Security Audits?

YES - we can complete one-off audits to give you a second opinion on your environment. However, this is what we refer to as IT Cowboys, and we would prefer to build an ongoing relationship with you. That’s why, when you commit to one of our packages, we complete an onboarding audit, which includes a security audit, a gap analysis against our Tactical 12 fortress, along with internal and external penetration tests. We then put together a plan for remediation as quickly as possible to ensure your compliance and get your insurance sorted ASAP so you’re covered.

Do you come to site?

In the initial onboarding process, we attend your site to document and understand how you operate, completing a checklist, inspecting infrastructure suitability, meeting key stakeholders, and performing general IT housekeeping. Once the onboarding process is complete, your environment should be rock solid, and the need to attend the site moving forward should be very minimal, if at all.

Will my existing computers be supported?

YES - Providing they are a currently supported operating system by the vendor and under warranty by the manufacturer.

Do you support Apple Mac and can they be compliant?

YES - we worked hard to ensure that Apple products can be supported and secured under all our product offerings.

What happens if an issue arises outside my support contract?

inSUPPORT Helpdesk operates a 24/7 'follow-the-sun' support desk, serviced by a team of global geeks. You might get a Kiwi from New Zealand on one call, and a Pinoy/Pinay from the Philippines on the next.